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Bill Adler

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Reply with quote  #1 
I'm working on my next book: Just Three Things: What Everyone Should Know About Everything.
 
Just Three Things is asking people: What are the three things that you wish other people knew about your business, career, field, or profession? These three things can be advice, trivia, little-known facts, or something based on your expertise. The three things can be activities you wish people did, or simply want people to know about life, based on your work experience. The three things can be a short list --a single sentence each-- or each can be as long as a paragraph.
 
Just Three Things will be be an accessible and insightful advice book based on real people's real experiences. 
 
What are the three things that you wish people knew about your profession? 

I thought that career forum would a perfect place to ask, because so many of us here think about our jobs often. 
 
By way of introduction, I'm a writer. Among the books I've written are Boys and Their Toys: Understanding Men by Understanding Their Relationship with Gadgets and Outwitting Squirrels:101 Cunning Stratagems to Reduce Dramatically the Egregious Misappropriation of Seed from Your Birdfeeder by Squirrels.

If you have any questions about the book, please let me know.

Bill Adler
Mr. Laser-Focused

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Reply with quote  #2 

Customer Service

  1. Exceptional customer service is critical to the success of any business. 
  2. Just because you have not heard from a customer in a while does not mean that they are not having any issues or may not have any questions.  A service-related problem is 4 times more likely to drive a customer to a competitor than price- or product-related problems.
  3. It is 6-7 times more expensive to acquire a new customer than it is to keep a current one.

 

TiggerTB

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Reply with quote  #3 
This is more on a personal level that I'm sure many others can relate to.

I wish people would realize that those of us in our mid to late 40s and older are up-to-date on current office software (specifically Microsoft) and that we aren't stuck at Windows 3.0 or think Commodore 64 is the newest and greatest.

Many of us own iPads or other tablets or a smart phone and we are not out of the loop.

We may not have a Bachelor's of Social Media or a Master's in Nothing Useful, but many of us are fully aware of what Twitter, Facebook, Instagram, Pinterest, LinkedIn are and how to use them.

We spell, speak and write clearly and concisely and use proper grammar; we don't abbreviate words or phrases and we're eager to learn.

In other words, people should be aware that just because someone is "older" they aren't stuck in the dark ages.

I am looking for a position in office admin and find that as a 50+ jobseeker no one wants to hire me and I think it's because, despite my up-to-date skills and experience,  I'm still dated and out of touch.
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